ERP: Tools, Techniques, and Applications for Integrating the

The second edition of a bestseller, this book explains enterprise resource planning (ERP) from the perspective of the business manager. The author furnishes a clear, detailed roadmap with real-life examples for successful selection, implementation, and utilization of ERP for improved competitiveness. She includes updated concepts like supplier relationship management, customer relationship management, and technology support. The book comes with the Management Interactive Case Study Simulator on CD-ROM. This learning tool simulates a real-time ERP information system and allows users to manage a small company, illustrating crucial management issues and their solutions.